Day 5 Finish Strong

Let me be the first to say, I am tired.  This has been a long week.  I learned a ton, and have been excited about things a lot.  There are lots of times I feel that people are just missing the core issue, or that they are focusing on the wrong thing.  There is this "Bring in the Calvary" mentality from account teams, VPs, CSMs and anyone else that finds themselves out of their depth.  Shows of force seem like the easy way out a lot of times and think that it shows that we care about the account.  In reality, it shows we care but do NOT understand the customer's pain or how to resolve it.  Making a little leap here, but most customers would rather have the correct person with a solution than 10 people that are nice but cannot solve their problem.

Going into this new role on Monday, I removed all my inbox e-mails and looking into my inbox now, I am well over 100.  I am going to put in a second shift today and deal with all of those.  I think many of them are "FYI" but just did not have the time to actually read them.  

TLDR: Week 1 = Firedrills, Meetings, and E-mails